Refund policy

At The SailorHub, we are committed to providing quality maritime apparel and uniform products. We carefully inspect our products before dispatch. However, if there is an issue with your order, please contact us and we will assist you.

Returns & Exchanges

Customers may request an exchange within 7 days of receiving the order if:
• The item received is damaged or defective.
• An incorrect item or size was supplied by The SailorHub.
• A standard, non-customized item requires a size exchange, subject to stock availability.
Items returned for exchange must be unused, unworn, unwashed, and in their original condition with tags and packaging intact.

Customized & Personalized Products

Products that have been customized, embroidered, personalized, or produced according to a customer's specific requirements cannot be returned or exchanged, unless the product is defective or an error was made by The SailorHub.
This includes customized rank embroidery, names, logos, institutional designs, vessel/crew designs, and other made-to-order products.

Refunds

Where a refund is approved, it will be processed after the returned item has been received and inspected by The SailorHub.
Approved refunds will generally be made using the original payment method, where possible. Processing times may vary depending on the bank or payment provider.
Original delivery charges are generally non-refundable unless the return is due to an error by The SailorHub or a defective product.

Order Cancellations

Customers should contact us as soon as possible if they wish to cancel an order.
Orders that have already entered production, customization, embroidery, or dispatch may not be eligible for cancellation or refund.

Return Delivery

Where an exchange or return is due to an error by The SailorHub or a defective product, we will arrange or cover the reasonable return delivery cost.
For customer-requested size exchanges or other changes not caused by an error on our part, applicable delivery charges may be borne by the customer.
For assistance with a return, exchange, or refund, please contact The SailorHub using the contact information provided on our website.